PwC Indonesia on Healthcare Sector Transformation and Building Long-Term Resilience

Indonesia’s healthcare sector is entering a new phase, shaped by demographic shifts, rising patient expectations, and rapid technological advancement. As providers navigate increasing complexity across both public and private healthcare systems, resilience is becoming just as critical as transformation.

According to Eric Darmawan, Healthcare Leader at PwC Indonesia, healthcare organisations have significant opportunities to unlock growth and improve quality by scaling networks, localising centres of excellence, and strengthening partnerships with pharmaceutical companies and insurers, while benchmarking against international standards.

At the same time, accelerating digital transformation through AI adoption, automation, and workforce upskilling can help healthcare providers improve operational efficiency and address critical capability gaps across the sector.

Looking ahead, strengthening supply chains, adopting alternative reimbursement models, and advancing innovative financing mechanisms will be essential to building a more resilient healthcare ecosystem and positioning Indonesia as a competitive regional medical tourism destination.

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