SMEs in a Global Environment  (Canada and ASEAN – March 22)

Mr. Kevyn McGraw moved to Laos at the age of 22 after graduating from Concordia University.  He started working in 2013 for a Canadian software company named Aheeva Technologies as their Director in Asia.  Aheeva develops contact center software and is used in over 30 different countries. In 2015, Kevyn and Aheeva partnered with Datacom, an IT company in Laos, and founded ASEAN Contact Center (ACC).  The company’s mission was to be the first contact center BPO in Laos and modernize the local contact center industry.  ACC now has over 140 staff and offers services in five different languages.  ACC’s goal is to expand the company into ASEAN and add even more languages and services to help others grow.