CABC invites members to attend the CX Leaders Week Asia 2020 from 2 March to 5 March, in Singapore.

Focusing on 3 industry verticals – Financial Services, Media & Telecommunications, Energy & Utilities – the CX Asia Leaders Week 2020 will provide CX leaders an unrivalled opportunity to explore how they can leverage CX to achieve competitive advantage in a fast changing customer and business landscape.

Spanning 4 days with a series of high-impact discussions, the CX Asia Leaders Week Summit will focus on industry-specific CX trends and developments, how best to maximize CX ROI and drive cross-functionally alignment to embed  customer-centricity as an integral part of their organisation’s blueprint.

*CABC Members enjoy a special 15% discount on ticket prices. Please contact Ms. Nicky Lung ( for the promo code to avail discounts.

Key Speakers:

Banking and Financial Services:

  • Raynu Niyomdechar, Group Vice President of Customer Experience, FWD Group
  • Theng Kiat Goh, Chief Customer Officer, Prudential Assurance Company Singapore
  • Sudesh Thevasenabathy, Head of Customer Experience, AXA Hong Kong
  • Kaspar Situmorang, Executive Vice President Digital, PT Bank Rakyat Indonesia
  • Rafizatulazwa Rahman, Head of Customer Experience & Engagement – eChannel, Etiqa Life Insurance Berhad
  • and more


  • Philip Joseph, Group Head, Customer Engagement, Indosat Ooredoo
  • Sandra de Zoysa, Group Chief Customer Officer, Dialog Axiata
  • Tudor Coman, General Manager, New Business, Circles.Life
  • Nathan Bell, Chief Digital Officer, M1
  • Vaughn van Bosch, Head of Digital, Celcom Axiata Berhad
  • and more


  • Brendan Leece, Head of Customer Experience, E.ON
  • Poh Ling Ee, General Manager, Customer Operations (Global Business), Shell
  • Prasanth Thomas, Vice President, Innovation Platforms, Digital and Technology, Sembcorp Industries
  • and more

Download event guide to find out more.